We ship to the US, Canada, and New Zealand. We will also ship to various freight forwarding companies at the customers request.

Shipping Policy:

Most orders ship within 1-3 business days. Order processing time may be longer during holidays and sales. Order processing may take up to 7 business days if we are running a sale.

We ship Monday - Friday

On occasion, you may receive a shipping notification email on a weekend day (Saturday or Sunday), however the package will not ship until Monday.

Correct Shipping Address and 10 digit phone number "MUST" listed on your order. Double check and make sure these are listed and correct. If the address comes up invalid in our shipping software we will call and email to verify the address with you. If we do not receive a response by phone or email within 24 hours of our message we will cancel and refund the order. Any orders that ship UPS we are required by UPS to print the 10 digit customer phone numbers on those orders in case the UPS driver needs to get in touch with the customer for delivery or shipping issues.

Please do not leave notes on your order with gate/house codes, or notes telling us to leave your order by side door, front door, around back, ect., as we do not personally deliver the orders and we have no way to pass this information onto the couriers.

Although we always strive to get orders shipped out as quickly as possible, please take a moment to check our current processing times (located on our website), and plan accordingly when placing orders. Order processing times may vary depending on order volume, and DO NOT include shipping/in-transit times.
Please also note that shipping/in-transit times can change and/or be delayed upon a number of unforeseen events, including higher package delivery volumes, inclement weather, natural disasters and other factors which are beyond our control. If you are in need of products for any time-sensitive event, we kindly ask that you plan accordingly and place orders within an appropriate time frame. Nature's Fragrance cannot be responsible for any time-sensitive event(s) a customer may have. Furthermore, once a package leaves our facility, Nature's Fragrance is not responsible for any unforeseen delays in transit time and/or delivery dates which are not guaranteed, regardless of which shipping method you select at checkout. We thank you for your understanding in this matter, and kindly remind our valued customers that if any product is needed by a specific date or time, please plan accordingly so that your order is received well ahead of any personal deadlines you may have. Thank you.

NaturesFragrance.com office and shipping department will be closed on the days listed below. Orders submitted on these days will not start processing until the next open business day.

2021 Holiday Schedule

• Closed - Friday, Jan. 1: New Year's Day.
• Open - No USPS Shipments - Monday, January 18: (Martin Luther King Jr. Day)
• Open - No USPS Shipments - Monday, February 15: (President’s Day)
• Closed - Monday, May 31: Memorial Day.
• Closed - Monday, July 5: Independence Day (Observed)
• Closed - Monday, September 6: Labor Day.
• Open - No USPS Shipments - Monday, October 11 (Columbus Day)
• Closed - November 11 (Veterans Day)
• Closed - Thursday, November 25: Thanksgiving Day.
• Closed – Friday, November 26: Day After Thanksgiving.
• Closed - Friday, December 24: Christmas Eve.
• Closed - Saturday, December 25: Christmas Day.
• Closed - Friday, December 31: Inventory.

Shipping Policy Continued:

Most orders to the continental US are delivered in 3-5 business days after they are shipped. This time is not guaranteed and can take longer depending on the time of year "Holidays", weather, and other factors that we can not control. Most International shipments are delivered within 7-14 business days, but may take longer in special circumstances.

Missing Item(s) Policy:

Our orders are double checked by us in our video monitored packaging area before they are packaged for shipment. Please completely unpack everything and thoroughly search inside the box before calling us about a missing item. Often items get overlooked and may be hiding within the packaging materials

Once your package has been received, all reports of incorrect items, missing items, or damaged items must be reported within 24 hours of receipt/delivery. We may require proof of error and will need time to review our video. We will not be able to make any adjustments after this time.

Damaged Shipment Policy: Updated 09/13/2021

If you receive a leaking bottle please contact us right away. All reports of leaking bottles or damages must be reported to us within 24 hours of receipt/delivery. We will need photos of the box and leaking bottles. (This is required and no store credits or replacements will be given without it). Once we receive the requested information we will credit your account or replace the lost amount. We will not be able to make any adjustments after this time.

Missing Shipment Policy:

PLEASE NOTE: Once your package is shipped, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery). Please make sure you put down the correct shipping address before checking out because we will ship to the address that is given, If the package comes back to us then you will be responsible for shipping charges to have it reshipped plus any return fees charged to us by the courier. If the package says delivered than please contact your local post office, unfortunately there is nothing we can do for a package that shows delivered. If the package is lost or damaged we will take the appropriate steps to file a claim and reimburse or replace the merchandise. (This process may take up to 15 business days). If the tracking on a package shows delivered there is nothing we can do about it because as far as we know it has been delivered successfully.

***All reports of lost orders must be provided to us, within 10 days of order ship date. If delivery confirmation has been provided by the courier, we are not responsible for any missing package or items from a package. We will not be responsible for lost, missing, or returned packages if you fail to provide a full First & Last Name, 10 digit Phone Number, or Incomplete Address with your order.

USPS Lost Package:

If you did not receive your items, please contact the courier with your tracking number to inquire on where your package is.

USPS customer service: **we advise you to call your local post office** 1-800-275-8777

UPS Lost Package Investigation Procedures and Outcomes:

All UPS Lost Package or Damage Claims must go through us. When we are notified about a lost or missing shipment, we will file an investigation with UPS 24 hours after the package has been shown as delivered. The investigations are a minimum of 8 business days but may take as long as 15 business days to complete. We will be notified by UPS with the outcome of the investigation such as if the shipment was lost or delivered to the wrong address. If they admit error, we will then offer the customer a replacement shipment, credit on the customer’s account for the order, or refund back to the customer’s original payment method. If the UPS investigation comes back with no error on their part and shipment was made correctly, then as far as we know the shipment was delivered successfully and no further action will be taken. This includes no replacement shipment, credits, or refunds will be given.

Correct Shipping Address and 10 digit phone number "MUST" listed on your order. Double check and make sure these are listed and correct. If the address comes up invalid in our shipping software we will call and email to verify the address with you. If we do not receive a response by phone or email within 24 hours of our message we will cancel and refund the order.