SHIPPING INFORMATION & MAP
We take pride in making sure all of our shipments are packaged to high standards. We want all items to be received in the same condition as they were when shipped. We ship all our products in boxes and never use low quality bubble mailers to ship your items.
When shipping our fragrance oil, all of our oils are packaged in impact resistant bottles. We place the bottles in 2 mil poly bags. The bagged bottles are then packaged into the crush resistant shipping box which is packed using shredded crinkle paper to keep the bottles securely in place
We ship Monday - Friday (Excluding Holidays) Normally we process orders as soon as they come in, but depending on order volume orders can take 1-3 days to ship.
We ship all our items in boxes only.
Transit times do not include order processing time, the first day the package was shipped, weekends, or holidays.
US SHIPPING INFORMATION
The following shipping options are available depending on weight of the order.
We ship all our items in boxes only.
USPS First Class – Pricing Based on Weight and Distance. PO Boxes Okay. (Option will normally show up for orders of 8oz of fragrance oil or less)
Economy Shipping – Pricing Based on Weight and Distance. Ships via UPS Ground. No PO Boxes.
Expedited Shipping (3 Day) – Pricing Based on Weight and Distance. Ships via UPS 3 Day. No PO Boxes
Free Shipping – On Orders $40 or more. Ships via UPS Ground and USPS Mail. (Physical Addresses Preferred) To help keep costs down we reserve the right to ship multiple orders in the same package.
Alaska, Hawaii, Puerto Rico, and other US Territories Shipping Pricing:
USPS First Class Mail: All shipping prices are based on weight and dimensions.
USPS Priority Mail: All shipping prices are based on weight and dimensions.
Insurance & handling fee: USPS only covers up to a $100 worth of merchandise. Added insurance fees will be added to the total cost to help us cover any amount over $100 which includes a handling fee which helps us cover packaging supplies, including bags, crinkle paper, labels, receipts, ink, and our time.
Shipping cost difference refund: (Alaska, Hawaii, Puerto Rico, and other US territories ONLY) Our system can not tell the difference between different box sizes. If we are able to ship your order at a lower price than the original charges, we will refund the difference minus the handling fee and added insurance fee.
UPS SHIPPING TIME MAP
Transit times do not include the first day the package was shipped, weekends, or holidays.
International Shipping Information
International Shipping Information Canada & New Zealand Only:
First Class Mail International: This lower priced option may show up depending on product size and weight.
Priority Mail International: This is our normal shipping option for Canadian shipments. Much more weight can be shipped via Priority Mail.
Added Fees: Any Duties, Taxes, and Exchange Fees will be the customers responsibility.
What is the free shipping option?
Free Shipping – On Orders $40 or more on discounted order subtotal. Ships via UPS Ground and UPS Priority Mail. (Physical Addresses Preferred) Continental US Only.
Which countries do you ship to?
We ship to the US, Canada, and New Zealand. We will also ship to various freight forwarding companies at the customers request.
When will my order ship?
Most orders ship within 1-3 business days. Order processing time may be longer during holidays and sales. Order processing may take up to 7 business days if we are running a sale.
We ship Monday - Friday
On occasion, you may receive a shipping notification email on a weekend day (Saturday or Sunday), however the package will not ship until Monday.
NaturesItems.com office and shipping department will be closed on the days listed below. Orders submitted on these days will not be processed until the next open business day.
January 1 New Year’s Day
May 27 Memorial Day
July 4 Independence Day
September 2 Labor Day
November 11 Veterans Day (observed)
November 28 Thanksgiving Day
November 29 Day After Thanksgiving
December 24 Christmas Eve
December 25 Christmas Day
December 31 For Inventory
How long until I receive my package?
Shipping Policy Continued:
Most orders to the continental US are delivered in 3-5 business days after they are shipped. This time is not guaranteed and can take longer depending on the time of year "Holidays", weather, and other factors that we can not control. Most International shipments are delivered within 7-14 business days, but may take longer in special circumstances.
I'm missing a product from my order, what do I do?
Missing Item(s) Policy:
Our orders are double checked by us in our video monitored packaging area before they are packaged for shipment. Please completely unpack everything and thoroughly search inside the box before calling us about a missing item. Often items get overlooked and may be hiding within the packaging materials
Once your package has been received, all reports of incorrect items, missing items, or damaged items must be reported within 24 hours of receipt/delivery. We may require proof of error and will need time to review our video. We will not be able to make any adjustments after this time.
What do I do if I receive a leaking item in my order?
Damaged Shipment Policy:
If you receive a leaking bottle please contact us right away. All reports of leaking bottles or damages must be reported to us within 24 hours of receipt/delivery. We will need photos of the box and leaking bottles. (This is required and no refunds, credits, or replacements will be given without it). Once we receive the requested information we will credit your account, refund or replace the lost amount. We will not be able to make any adjustments after this time.
What do I do if I haven't received my order?
Missing Shipment Policy:
PLEASE NOTE: Once your package is shipped, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery). Please make sure you put down the correct shipping address before checking out because we will ship to the address that is given, If the package comes back to us then you will be responsible for shipping charges to have it reshipped plus any return fees charged to us by the courier. If the package says delivered than please contact your local post office, unfortunately there is nothing we can do for a package that shows delivered. If the package is lost or damaged we will take the appropriate steps to file a claim and reimburse or replace the merchandise. (This process may take up to 15 business days). If the tracking on a package shows delivered there is nothing we can do about it because as far as we know it has been delivered successfully.
***All reports of lost orders must be provided to us, within 10 days of order ship date. If delivery confirmation has been provided by the courier, we are not responsible for any missing package or items from a package.
USPS Lost Package:
If you did not receive your items, please contact the courier with your tracking number to inquire on where your package is.
USPS customer service: **we advise you to call your local post office** 1-800-275-8777
UPS Lost Package Investigation Procedures and Outcomes:
All UPS Lost Package or Damage Claims must go through us. When we are notified about a lost or missing shipment, we will file an investigation with UPS 24 hours after the package has been shown as delivered. The investigations are a minimum of 8 business days but may take as long as 15 business days to complete. We will be notified by UPS with the outcome of the investigation such as if the shipment was lost or delivered to the wrong address. If they admit error, we will then offer the customer a replacement shipment, credit on the customer’s account for the order, or refund back to the customer’s original payment method. If the UPS investigation comes back with no error on their part and shipment was made correctly, then as far as we know the shipment was delivered successfully and no further action will be taken. This includes no replacement shipment, credits, or refunds will be given.
RETURNS AND EXCHANGES
What is your return policy?
Refunds are considered on a case-by-case basis, but please keep the following in mind:
Shipping costs are nonrefundable, unless we have made an error.
Fragrance Oils are nonrefundable for safety reasons. We sell convenient 1oz bottles for testing purposes and we highly recommend trying a sample before purchasing a large quantity. If you receive a bottle that is damaged during shipment please contact us and we will correct the issue.
We do our best to describe things as accurately as possible, but everyone's nose is different, so there are occasions when one of my scents doesn't smell to someone, what it smells like to me or those who have smelled our scents in testing.
Clearance Merchandise is sold as is. We will not except returns on clearance items and it is nonrefundable.
Gift Certificates are nonrefundable.