NATURESFRAGRANCE.COM is an internet based business. At the current time we do not have a storefront for retail shopping or order pickup.

Our whole website is secure, every single page. If you refer to the upper left of the address bar you will see a secured padlock. Our website is hosted by Bigcommerce which is one of the leading Ecommerce hosts and we also have a Geotrust SSL certificate. No credit card or debit card information is stored on our site. All credit card and debit card transactions are processed through Square.com or Paypal.com.

We accept Visa, MasterCard, Discover, American Express, PayPal, PayPal Credit, Afterpay (Paypal Credit & Afterpay are Subject to Approval).

Payment is due at time of purchase.

Checkout on our website is provided through Square, Paypal, and Afterpay payment processing. No credit card information is stored on our website or servers.

Credit terms are offered and subject to approval by Paypal Credit and Afterpay, (please see the following websites for terms & conditions, https://www.paypal.com/us/webapps/mpp/credit-line-and-card-services & https://www.afterpay.com)

Any current coupons will be found in our monthly newsletter or posted on Facebook business page.

Sorry, we do not allow coupons to be applied to an order after it has been placed. Please make sure the coupon is applied before completing the checkout process. If you are having issues with a coupon please contact us first before completing the order. There will be no exceptions to this policy.

Desktop Instructions:
In the main cart area there is a section that says coupons and the code can be entered there. Also during the checkout on the right hand side there is a section that says coupon/gift certificates and the coupon codes can be entered there as well.

Mobile Instructions:
In the main cart area there is a section that says coupons and the code can be entered there. When in the checkout towards the bottom it will show the number of items and it says show details. If you click on the show details then it will open up and show the spot to enter a coupon or gift certificate.

Order Add-on & Cancellation Policy:

Going forward we will no longer allow order add-ons or changes after an order has been placed. Orders that have already shipped can not be cancelled. There is a 25% restocking charge on all returned / canceled orders which includes orders cancelled by the purchaser prior to shipment.

Bulk Order Notice: We do not allow order cancellations or refunds on bulk orders for any reason.

Yes, a 5.5% sales tax will be charged on orders shipped to Wisconsin. If you wish to claim tax exemption for the State of Wisconsin please email us at sales@naturesfragrance.com so we can have you fill out a state tax exemption form. After we receive the completed form we will set your account up with the completed tax exemption.

Payment Verification: You may be asked to provide additional information, a copy of the drivers license or state issued ID for the credit card holder, and/or we may need to verify the credit card number and contact the credit card company for charge verification to prevent fraud.

When making a payment via credit card: Please ensure that ALL of your information was entered correctly. Please especially make sure that the billing address and zip code matches what is on file with your credit card's issuing bank EXACTLY (including any abbreviations or punctuation). If this information is correct and your card is declined, please contact your credit card company.

If you attempt to process payment multiple times with an incorrect address or zip code, your bank may show the charges as pending and hold the money (even though the charges are actually declined) until the charges fall off. The amount of time this takes can vary from 1 day to 30 days and will depend on your credit card company's discretion. We are not responsible for your repeated attempts to process payment, which may result in a hold on your funds.

Address Correction Fees: Make sure your shipping address is correct before checking out. If an address change needs to be done or corrected after an order has shipped we will charge a $25 fee. Intercepting and redirecting of packages is not guaranteed. If an order has shipped with an incorrect address and the order gets lost we will not be held responsible for lost packages.

When placing an order please double check to make sure your full shipping address along with 10 digit phone number is listed and correct on your order. Orders with invalid shipping addresses "missing apartment numbers, street numbers, spelled wrong, or missing phone numbers" will be cancelled and refunded. We will not call or email to correct missing information. Any orders that ship UPS we are required by UPS to print the 10 digit customer phone numbers on those orders in case the UPS driver needs to get in touch with the customer for delivery or shipping issues. We will not be responsible for lost, missing, or returned packages if you fail to provide a full First & Last Name, 10 digit Phone Number, or Incomplete Address with your order.

Please do not leave notes on your order with gate/house codes, or notes telling us to leave your order by side door, front door, around back, ect., as we do not personally deliver the orders and we have no way to pass this information onto the couriers.

We normally order twice a month. It can take 2-4 weeks or more for items to be restocked depending on order volume. The best way to find out when a product comes back in stock is to sign up on our website for instock email notifications. This can be done on the product listing by selecting the size you would like to purchase and putting in your email address, then click notify me.

We ship to the US, Canada, and New Zealand. We will also ship to various freight forwarding companies at the customers request.

When placing an order please double check to make sure your full shipping address and 10 digit phone number is listed and correct on your order. Orders with invalid shipping addresses "missing apartment numbers, street numbers, spelled wrong, or missing phone numbers" will be cancelled and refunded. We will not call or email to correct missing information as we unfortunately don't have the time or resources to do so.

To help protect our brand and products it is our policy that we will not sell to other suppliers.

We offer bulk purchases of 10lb & 25lb jugs. Bulk fragrances can be found at the following link. https://www.naturesfragrance.com/fragrance-oil/fragrance-oils/bulk-fragrance-oils/

By placing an order you acknowledge that you read and agree to the following information and terms.

Bulk Order Notice & Terms:  We do not stock bulk jugs. We order these items in as we receive orders for them. Bulk Orders of 10 or more pounds may require up to 16 business day order processing. Please contact us for an estimated order processing and shipping times on bulk orders prior to placing an order if this a concern. We do not allow order cancellations, returns, or refunds on bulk orders for any reason.

Information updated: 12/03/2020

Shipping Policy:

Most orders ship within 1-3 business days. Order processing time may be longer during holidays and sales. Order processing may take up to 7 business days if we are running a sale.

Bulk Order Notice & Terms:  We do not stock bulk jugs. We order these items in as we receive orders for them. Bulk Orders of 10 or more pounds may require up to 28 business day order processing. Please contact us for an estimated order processing and shipping times on bulk orders prior to placing an order if this a concern. We do not allow order cancellations, returns, or refunds on bulk orders for any reason.

We ship Monday - Friday

On occasion, you may receive a shipping notification email on a weekend day (Saturday or Sunday), however the package will not ship until Monday.

Correct Shipping Address and 10 digit phone number "MUST" listed on your order. Double check and make sure these are listed and correct. If the address comes up invalid in our shipping software we will call and email to verify the address with you. If we do not receive a response by phone or email within 24 hours of our message we will cancel and refund the order. Any orders that ship UPS we are required by UPS to print the 10 digit customer phone numbers on those orders in case the UPS driver needs to get in touch with the customer for delivery or shipping issues.

Please do not leave notes on your order with gate/house codes, or notes telling us to leave your order by side door, front door, around back, ect., as we do not personally deliver the orders and we have no way to pass this information onto the couriers.

Although we always strive to get orders shipped out as quickly as possible, please take a moment to check our current processing times (located on our website), and plan accordingly when placing orders. Order processing times may vary depending on order volume, and DO NOT include shipping/in-transit times.
Please also note that shipping/in-transit times can change and/or be delayed upon a number of unforeseen events, including higher package delivery volumes, inclement weather, natural disasters and other factors which are beyond our control. If you are in need of products for any time-sensitive event, we kindly ask that you plan accordingly and place orders within an appropriate time frame. Nature's Fragrance cannot be responsible for any time-sensitive event(s) a customer may have. Furthermore, once a package leaves our facility, Nature's Fragrance is not responsible for any unforeseen delays in transit time and/or delivery dates which are not guaranteed, regardless of which shipping method you select at checkout. We thank you for your understanding in this matter, and kindly remind our valued customers that if any product is needed by a specific date or time, please plan accordingly so that your order is received well ahead of any personal deadlines you may have. Thank you.

NaturesFragrance.com office and shipping department will be closed on the days listed below. Orders submitted on these days will not start processing until the next open business day.

2021 Holiday / Business Schedule

• Closed - Friday, Jan. 1: New Year's Day.
• Open - No USPS Shipments - Monday, January 18: (Martin Luther King Jr. Day)
• Open - No USPS Shipments - Monday, February 15: (President’s Day)
• Closed - Monday, May 31: Memorial Day.
• Closed - Monday, July 5: Independence Day (Observed)
• Closed - Monday, September 6: Labor Day.
• Open - No USPS Shipments - Monday, October 11 (Columbus Day)
• Closed - November 11 (Veterans Day)
• Closed - Thursday, November 25: Thanksgiving Day.
• Closed – Friday, November 26: Day After Thanksgiving.
• Closed - Friday, December 24: Christmas Eve.
• Closed - Saturday, December 25: Christmas Day.
• Closed - Friday, December 31: Inventory.

For Full List of Shipping Information & Pricing Please Click Here

Shipping Policy Continued:

Most orders to the continental US are delivered in 3-5 business days after they are shipped. This time is not guaranteed and can take longer depending on the time of year "Holidays", weather, and other factors that we can not control. Most International shipments are delivered within 7-14 business days, but may take longer in special circumstances. International shipping times are not guaranteed and may take as long as 45 days to receive international orders. More shipping information can be found at the following link. https://www.naturesfragrance.com/shipping/

Although we always strive to get orders shipped out as quickly as possible, please take a moment to check our current processing times (located on our website), and plan accordingly when placing orders. Order processing times may vary depending on order volume, and DO NOT include shipping/in-transit times.
Please also note that shipping/in-transit times can change and/or be delayed upon a number of unforeseen events, including higher package delivery volumes, inclement weather, natural disasters and other factors which are beyond our control. If you are in need of products for any time-sensitive event, we kindly ask that you plan accordingly and place orders within an appropriate time frame. Nature's Fragrance cannot be responsible for any time-sensitive event(s) a customer may have. Furthermore, once a package leaves our facility, Nature's Fragrance is not responsible for any unforeseen delays in transit time and/or delivery dates which are not guaranteed, regardless of which shipping method you select at checkout. We thank you for your understanding in this matter, and kindly remind our valued customers that if any product is needed by a specific date or time, please plan accordingly so that your order is received well ahead of any personal deadlines you may have. Thank you.

When placing an order please double check to make sure your full shipping address and 10 digit phone number is listed and correct on your order. Orders with invalid shipping addresses "missing apartment numbers, street numbers, spelled wrong, or missing phone numbers" will be cancelled and refunded. We will not call or email to correct missing information as we unfortunately don't have the time or resources to do so.

Missing Item(s) Policy:

Our orders are double checked by us in our video monitored packaging area before they are packaged for shipment. Please completely unpack everything and thoroughly search inside the box before calling us about a missing item. Often items get overlooked and may be hiding within the packaging materials

Once your package has been received, all reports of incorrect items, missing items, or damaged items must be reported within 24 hours of receipt/delivery. We may require proof of error and will need time to review our video. We will not be able to make any adjustments after this time.

Damaged Shipment Policy: Updated 9/13/2021

If you receive a leaking bottle please contact us right away. All reports of leaking bottles or damages must be reported to us within 24 hours of receipt/delivery. We will need photos of the box and leaking bottles. (This is required and no store credits or replacements will be given without it). Once we receive the requested information we will credit your account or replace the lost amount. We will not be able to make any adjustments after this time.

Missing Shipment Policy:

PLEASE NOTE: Once your package is shipped, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery). Please make sure you put down the correct shipping address before checking out because we will ship to the address that is given, If the package comes back to us then you will be responsible for shipping charges to have it reshipped plus any return fees charged to us by the courier. If the package says delivered than please contact your local post office, unfortunately there is nothing we can do for a package that shows delivered. If the package is lost or damaged we will take the appropriate steps to file a claim and reimburse or replace the merchandise. (This process may take up to 15 business days). If the tracking on a package shows delivered there is nothing we can do about it because as far as we know it has been delivered successfully.

***All reports of lost orders must be provided to us, within 10 days of order ship date. If delivery confirmation has been provided by the courier, we are not responsible for any missing package or items from a package. We will not be responsible for lost, missing, or returned packages if you fail to provide a full First & Last Name, 10 digit Phone Number, or Incomplete Address with your order.

USPS Lost Package:

If you did not receive your items, please contact the courier with your tracking number to inquire on where your package is.

USPS customer service: **we advise you to call your local post office** 1-800-275-8777

UPS Lost Package Investigation Procedures and Outcomes:

All UPS Lost Package or Damage Claims must go through us. When we are notified about a lost or missing shipment, we will file an investigation with UPS 24 hours after the package has been shown as delivered. The investigations are a minimum of 8 business days but may take as long as 15 business days to complete. We will be notified by UPS with the outcome of the investigation such as if the shipment was lost or delivered to the wrong address. If they admit error, we will then offer the customer a replacement shipment, credit on the customer’s account for the order, or refund back to the customer’s original payment method. If the UPS investigation comes back with no error on their part and shipment was made correctly, then as far as we know the shipment was delivered successfully and no further action will be taken. This includes no replacement shipment, store credits, or refunds will be given.

International Shipments:

Most International shipments are delivered within 7-14 business days, but may take longer in special circumstances. International shipping times are not guaranteed and may take as long as 45 days to receive international orders. International orders that are not received are considered lost after 45 days and at that time we can file a missing shipment claim and replace the lost order.

When placing an order please double check to make sure your full shipping address and 10 digit phone number is listed and correct on your order. Orders with invalid shipping addresses "missing apartment numbers, street numbers, spelled wrong, or missing phone numbers" will be cancelled and refunded. We will not call or email to correct missing information as we unfortunately don't have the time or resources to do so.

We do our best to make sure our on hand numbers are correct, but sometimes we overfill or spill some and this causes us to run out of stock every now and then. If we run out we will put a note on the order and refund the purchase price minus any discounts back to the original payment method. This may seem like an inconvenience, but we if took the time to try to call or email each customer it would be more of an inconvenience to our customers because it would not only hold up that customers order, but would also delay order processing for other customers as well. Refunds will only be given for the item purchase price minus any discounts. We will not call, email, or make substitutions to an order for out of stock items.